Overview

Returns and Refund Policy

Effective date: 30 July 2026

This Returns and Refund Policy applies to purchases made through www.cwelektronik.com, operated by CW Elektronik Services.

1. Used TV Parts

Most products sold by CW Elektronik Services are used, recovered, refurbished, repair-grade or salvage television parts.

Used parts may show signs of previous installation, handling, ageing, cosmetic wear or component replacement. The relevant condition, testing status and known defects will be stated in the product listing where applicable.

Customers must review all product photographs, descriptions, part numbers and condition information before placing an order.

2. No Change-of-Mind Refunds

We do not provide refunds, returns, exchanges or store credit where:

• The customer changes their mind after purchase.
• The part is no longer required.
• The customer ordered the wrong model or part number.
• The customer incorrectly diagnosed the television fault.
• The purchased part does not solve the customer’s television problem.
• The customer found the same item elsewhere at a lower price.
• The customer failed to check compatibility before ordering.
• The customer no longer wants to proceed with the repair.
• The item has cosmetic wear or a defect that was clearly disclosed before purchase.

All sales are considered final, except where a remedy is required under applicable Malaysian law.

3. Compatibility Responsibility

Customers are responsible for confirming compatibility before placing an order.

Matching only the television brand, screen size or general model name is not sufficient. Customers should compare, where applicable:

• Complete television model number
• Board number
• PCB number
• Panel or open-cell model
• Connector position
• Firmware version
• Revision number
• Photographs of the original part

Parts that appear physically similar may not be electrically or electronically compatible.

Assistance provided by CW Elektronik Services is based only on the information and photographs supplied by the customer. Compatibility assistance does not replace proper diagnosis by a qualified television technician.

4. Tested Parts

A product described as “tested” means that it was tested according to the information stated in the product listing before dispatch.

It does not guarantee that the part will repair a television where:

• The television has additional faults.
• The original diagnosis was incorrect.
• The panel, backlight, power supply or another board is faulty.
• The part requires programming, firmware matching or technical adjustment.
• The television damaged the replacement part after installation.
• Installation was carried out incorrectly.

5. Items Not Eligible for Return

A return or claim may be rejected where the item:

• Was ordered incorrectly by the customer.
• Has been installed, soldered, modified, programmed or repaired.
• Has had seals, labels or identification marks removed.
• Has been damaged by incorrect installation.
• Has been damaged by static electricity, short circuit, overvoltage, liquid, impact or improper handling.
• Has been connected to a television with an unresolved fault.
• Is missing parts, accessories, packaging or identification labels.
• Has been returned in a different condition from when supplied.
• Was sold as untested, repair-grade, salvage, faulty or “for parts only.”
• Has a disclosed defect that formed part of the product description.

6. Wrong Item or Materially Misdescribed Item

Contact us promptly if:

• We supplied a different item from the item ordered.
• The item materially differs from its product description.
• The item arrived with courier damage that was not present before dispatch.
• A tested item appears to have been defective at the time it was supplied.

Customers should provide:

• Order number
• Clear photographs of the parcel and item
• Photograph of the product label and board number
• Unboxing video, where available
• Description of the reported problem
• Testing or diagnostic information

Claims will be reviewed based on the item’s listing, condition, identifying marks, evidence supplied and the circumstances of the installation.

7. Available Remedies

Where a claim is accepted, CW Elektronik Services may, depending on the circumstances and applicable Malaysian law:

• Inspect or test the returned item.
• Repair the item.
• Replace it with the same or an equivalent available item.
• Provide another remedy required under applicable Malaysian law.

A refund will only be provided where required by applicable Malaysian law or expressly approved by CW Elektronik Services after inspection.

Approval to return an item does not automatically mean that a refund has been approved.

8. Return Authorisation

Customers must contact us and obtain return authorisation before sending any item back.

Unauthorised returns may be refused.

The customer must not send an item to our shop until return instructions have been provided.

The returned item must be securely packed and include:

• Customer name
• Order number
• Approved return reference
• All supplied accessories
• Original labels and identification markings

9. Return Delivery Costs

Where the customer ordered the wrong item, selected an incompatible part or otherwise has no valid statutory claim, all delivery and return costs are borne by the customer.

Where CW Elektronik Services confirms that the wrong item was supplied or that a remedy is legally required, reasonable return-delivery arrangements will be determined based on the circumstances.

Original shipping charges are not refundable unless required by applicable law.

10. Courier Damage

Customers should inspect the parcel immediately upon delivery.

Where there is visible courier damage:

1. Photograph the parcel before opening it.
2. Record an unboxing video where possible.
3. Photograph the internal packaging and damaged item.
4. Keep all packaging materials.
5. Contact us promptly with the order number and evidence.

Claims without sufficient evidence may be difficult to verify with the courier.

11. Order Cancellation

Orders may only be cancelled before packing or dispatch.

Once an order has been packed, processed, collected by the courier or marked as shipped, it cannot normally be cancelled.

Payment-gateway, administrative or transaction charges that cannot be recovered may be deducted from an approved pre-dispatch cancellation, subject to applicable law.

12. Statutory Rights

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded, restricted or modified under Malaysian law.

Where this policy conflicts with a mandatory provision of Malaysian law, the mandatory legal provision will apply.

13. Contact

For return or order enquiries, contact:

CW Elektronik Services
Ipoh, Perak, Malaysia
Website: www.cwelektronik.com
WhatsApp: [+6011-10883758]
Email: [admin@cwelektronik.com]

Please include your order number in all communications.